for Practice Leaders and Managers and those being developed towards more responsibility
Leadership & Management in a Dental Practice
to add creativity to your leadership,
Leadership in a Dental Practice
Tailor-Made Courses or Coaching of individuals / small groups
Our TEAM leadership training is based on "The 7 Responsibilities of the Dental Practice Team Leader" expounded in Rick Whitehead's book "Leadership in the Dental Practice". The first of the 7 Responsibilities is:- “to Create and Communicate SHARED Objectives". Thus our approach to team leadership seamlessly integrates with our Teamwork in the Dental Practice.
Tailor-Made Coaching of individuals or small groups or ½ day courses
People Management in a Dental Practice
Books and theories are OK, but what are the REALITIES of managing a dental practice team? Some examples......
Workshops for small numbers (1 to 4) or personal coaching are tailor-made to the realities and the following modules......
An Introduction to Management; Janus Creative Planning®
The Management Skill of Motivation - engaging and inspiring
Delegating - agreeing Key Performance Indicators (KPI)
Control and Direction, Classifying Needs to develop performance
Discipline: Informal and Formal - the Discipline Interview
Problem Solving and Decision Making
Creating Shared Objectives and effective teamwork - The 7 Responsibilitis of the Dental Practice Team Leader
developing specific individual skills - listening, questioning, assertiveness, asking for money!
the dentist who ALWAYS talks too much! (so gets behind)
developing the potential in any member of the team
personal relationship problems between members of the team
the nurse who is great at her job, but a poor timekeeper
the receptionist who is loved by patients because of her friendly manner, but often talks TOO much!
Rick Whitehead's talent is to both present for understanding the principles of, for example, the formal appraisal or discipline interview, AND then relate the theories to the actual current job challenges of the person/people being coached. Rick will always leave you with an Action Plan and Behaviour Checklist on HOW to improve performance and results - of your people and yourself!
Tailor-Made Courses
These are always thoroughly researched by Rick or Cheryl who will visit your practice or practices to consult as many of the team as possibel before sitting down with management to agree a programme designed to meet your needs, objectives and ambitions.
PLEASE telephone Rick to bounce ideas around - 07831 345 373 ANYTIME or email rick@impetustraining.co.uk